Privacy Policy

Last Updated: July 6, 2025

Chelsea Building Products, Inc. and our affiliated entities and brands (collectively “CBP”, “we”, “us”, or “our”) values your privacy and is committed to respecting the privacy rights of our business associates and customers. This Privacy Policy summarizes what information we collect online and offline, including through our Websites, Social Media Pages and our communications with you. When we say “Websites”, we mean any of our websites, platforms, or applications which link to this Privacy Policy and any other microsites or mobile versions of those websites. “Social Media Pages” are the official social media pages we operate on Facebook, Instagram, Pinterest, LinkedIn, and other social media platforms.

Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you have any questions or comments regarding this Privacy Policy, please contact us at .

Information We Collect

We may collect the following information:

Location: We use various technologies to learn your general geographic location, including by collecting your IP address or other device information, which may depend on your device’s settings for location services.
Device Information: When you visit our Websites, interact with our Social Media Pages or online ads, or open our emails, we learn about your browser, device type, IP address, internet service provider, and other technical information about your device.
Identifiers: We collect identifiers which include personal information like name, email address, phone number, username and password for our Websites, online identifiers, and physical address and may also include information such as your social media account information.
Business Information: We collect information about your business transactions, such as the dealers that sell products to you and the products you purchase.  You represent and warrant that if you provide us with information about other people, you have all right, power, and authority to provide such information.
Account Information: To access various parts of our Websites, such as our Contractor Portal, CHIP, or our Marketing Portal, you must have an online account. To register for an account, you must provide your name, email address, telephone number, company name, and other information necessary to confirm that you are an authorized user of our services.
Payment Information: Your payment details can be collected in connection with an order or purchase, including credit card or financial account information and related transaction records.
Call, Email, and Mail Records: If you call, email, or mail our customer service agents, we may keep records of those conversations.
Commercial Information: We keep track of the services or products you purchase and your consuming histories or tendencies.
Website Interactions: We collect information about your interactions with our Websites. This data may then be used to troubleshoot customer service issues, to improve site functionality, to provide advertisements and marketing to you, and to analyze user needs.
Submitted Content: We collect any content you submit to our Websites, Social Media Pages, or otherwise to us, including comments, photos, reviews, or any information submitted to our contact form.
Social Media Usage: We may receive information about the people who visit and interact with our Social Media Pages.
Unsubmitted Content: We may collect information that you type into search bars or other text submission areas, even if you do not click submit.
Profile Information: We may have access to profile details about our customers such as your preferences and website behavior.
Demographic Information/Characteristics of protected classifications: We have access to demographic details about our customers such as gender, ZIP code, and other similar details.
Job Applications: If you apply for employment, we have access to the content you provide such as your resume, cover letter, and any information contained therein.
Inferences: We may use any of the above information to draw inferences from these categories of information such as consumer preferences, behavior, and characteristics.
Other information that we collect or you provide, such as when contacting us or through the course of visiting or using our Websites or otherwise interacting with us, including engaging with our Social Media Pages.

How We Collect Your Information

We may collect the information described above directly from you, from third parties we partner with, or through cookies or other automated means. The categories of sources we collect information from include:

You: We collect information directly from you, whenever you: make a purchase of our products; contact us with questions or comments; upload content to our Websites; submit a product rating and/or review; access or use our Contractor Portal, CHIP, or Marketing Portal; submit pictures, videos, or other testimonials; register for an event; attend tradeshows in which we participate; register for warranties; enter our contests, sweepstakes, or giveaways, or contests, sweepstakes, or giveaways we are affiliated with; consent to receive our promotional emails, or communicate with us; create an account; respond to a survey or questionnaire, engage or participate in customer or market research; or otherwise communicate or interact with us in any fashion.
Your Device or Browser: Certain information is automatically collected from your device or browser and analyzed when you visit or use our Websites, interact with our Social Media Pages or online advertising, or open our emails.
Third Parties: We work with third parties who provide services to us such as our partner contractors, payment processors, product suppliers, analytics, survey providers, data suppliers, advertising companies, or other service providers. Your information may be collected and processed independently in accordance with the third party’s own privacy notices. These third parties share information they have collected with us.
Social Media Platforms: Social media platforms share information with us. You can learn more about how social media platforms collect and use your information by reviewing their privacy policies and settings.
Cookies, Device Identifiers, and Similar Technologies: We use cookies (small data files stored on your device or browser), web beacons (tiny graphic images embedded in a website or email, also known as “clear gifs,” “one-pixel gifs,” “Internet tags” or “pixel tags,”), and other similar technologies to automatically collect information when you visit our Websites or interact with our emails or advertisements. We use these technologies to store users’ preferences and to record information about your visit to our Websites. We also use these technologies to customize advertising, web page content, and other offers or services based on user profile information. Third parties may use “third-party” cookies to collect your information. These third parties will use the information that they collect to deliver advertisements about our products and services and those of third parties that are customized to your preferences. These third parties may be online advertising networks or other similar online intermediaries that collect information through cookies and similar tools over time and across different websites. See the section titled Your Privacy Choices for information on choices available relating to our cookie usage and marketing activities.

How We Use Your Information

We may use the information we collect for the following purposes:

Providing and improving our products and services, such as delivering or recommending our products and services to you; fulfilling orders and processing transactions; responding to your communications, inquiries, and feedback; processing your requests, purchases, transactions, and payments and preventing transactional fraud; improving your experience on our Website; and understanding how people use our products and services.
Communicating with you about products, services and promotions such as by sending marketing communications, promotional information, including information about benefits and discounts, and advertisements that may be of interest to you (“Promotional Material”) by various means, including e-mail, direct mail, and other means.
Serving content on our Websites and Social Media Pages, developing and analyzing our services, and improving our customers’ experience, including but not limited to, troubleshooting customer service issues and improving site functionality and effectiveness.
Presenting advertising online and via email, or other communication channels.
Analyzing your activity with us, including your interactions with our Websites, Social Media Pages, and emails or other forms of communication, reviewing your product purchases, and monitoring the effectiveness of our advertising and communications.
Providing support and responding to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
Pursuing our business purposes, including but not limited to conducting data analysis and detecting, preventing, and responding to actual or potential fraud, illegal activities, or intellectual property infringement.
Maintaining the safety, security, and integrity of our Websites, as well as our products and services, databases, and other technology assets and business.
Conducting testing, research, analysis, and product development, including to develop and improve our Websites, products, and services.
Protecting legal interests, such as by complying with our legal obligations, responding to legal process or requests for information issued by government authorities or other third parties, or to protect your, our, or others’ rights.
Evaluating business transactions such as conducting a merger, divestiture, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which information held by CBP about you is among the assets transferred.

We may combine the information that we collect to advance any of these purposes.

How We Share Your Information

We may share information with third parties for certain business purposes. We may share the above categories of information:

With our service providers that provide services to us in connection with our business, such as those that provide operational, support, and other services to customers; provide order, payment, and rebate processing services to us; process employment applications; deliver marketing communications or advertisements that may be of interest to you; provide web hosting and other IT services; and conduct surveys, focus groups, research and analytics to support our business, among others.
With our business partners, including product suppliers and our partner contractors, to send or support the delivery of marketing materials, to engage in data analytics, to offer sweepstakes, contests, and other marketing, or to conduct research.
As required by law, such as to comply with a subpoena or other legal process, or to comply with government reporting obligations.
For security purposes (a) to protect our rights, the integrity of our business, or your safety or the safety of others, or (b) to detect, prevent, or respond to actual or possible fraud, intellectual property infringement, violations of law, or other misuse of our services.
In connection with a potential corporate transaction to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration or completion of a corporate transaction in which we are acquired by or merged with another company or we sell, liquidate, or transfer all or a portion of our assets.
Otherwise with your consent.

Your Privacy Choices

You can control the information we collect and use in the following ways:

Location Information: You can disable location-based services on your mobile device or web browser by adjusting the settings on your device or browser. This will prevent our Websites from accessing your location information. Note that some services may not be available if you disable location-based services.
Cookies: Web browsers often allow you to erase cookies, notify you when you receive a new cookie, or block cookies altogether. If you would like to control our collection of information via cookies, please use the Help function in your browser to find instructions on how to set your browser’s cookie preferences. If you elect to block cookies from our Website you may be unable to take advantage of many of the opportunities and online features offered by our Websites.
Third-Party Cookies: To limit the collection of your information via third-party cookies and other types of online behavioral advertising, visit the Network Advertising Initiative (“NAI”) opt-out website and the Digital Advertising Alliance (“DAA”) Your Ad Choices website. The NAI and DAA enable you to opt out of participating third-party online advertising networks. Please note that you may need to have cookies enabled to opt out using the NAI and DAA tools. For more information about do not track, visit www.allaboutdnt.org.
Google Analytics: We use Google Analytics to measure the use of our Websites and our Websites traffic. Google uses the data collected to track and monitor the use of our Websites. This data is shared with other Google services, and Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt out of Google’s tracking by installing the Google Analytics opt out browser add-on, available here. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/.
Promotional Email: To indicate that you do not want to receive promotional emails from CBP, you may click on the unsubscribe link on the bottom of any promotional email that you receive from us.
Account Information: You may update, review, or correct your account information by accessing your online account.

How Long We Keep Your Information

We will retain your information for as long as necessary to fulfill the purpose for which your information was collected and in accordance with our internal retention procedures, or as otherwise necessary to satisfy our legal obligations. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information, whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances we may anonymize your information for research or statistical purposes in which case we may use such anonymized information indefinitely.

Information About Children Under 18

Our Websites are general audience websites and are not targeted to children less than 18 years of age. We do not knowingly collect or store the information of children under the age of 18. If we learn that we have collected information about a child under the age of 18, we will delete that information. Please contact us if you have reason to believe that we’ve collected information about a child under the age of 18 so that we can delete it.

Third Party Links

Our Websites may contain links to other websites, and other websites may reference or link to our Websites, or other websites provided by third parties that incorporate our branding. You should read the privacy policies of each website and application with which you interact. We do not endorse, screen or approve and are not responsible for the privacy practices or content of such other websites or applications. Visiting these other websites or applications is at your own risk.   

Security Measures

We maintain reasonable administrative, technical and physical safeguards to protect the information we collect, maintain data accuracy, and use information as authorized. However, no information system can be guaranteed to be completely secure. When you create an account with us you choose a password to help protect your account information. A password is only as strong as you make it: you should select a unique password and keep it safe.

Changes to Our Privacy Policy

This Privacy Policy may change from time to time.  When we make material changes to this Privacy Policy, we will update the Last Updated date at the top of the page. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the Privacy Policy when using the Websites for updates.

Contact Us

If you have any questions, comments, or concerns regarding this Privacy Policy, please contact us in writing at: .

Your U.S. State Privacy Rights

Certain U.S. states afford residents rights with respect to their Personal Data.  The rights described herein are subject to exemptions under applicable law. For purposes of this section, the term “Personal Data” includes both “Personal Information” and “Personal Data” as defined by applicable law.

If your Personal Data is subject to a privacy law in your state, you may have certain privacy rights with regard to that information. You may have the right to:

Know, access, and confirm your Personal Data.
Delete the Personal Data we have about you, subject to exceptions under applicable law.
Correct inaccuracies in your Personal Data.
Obtain your Personal Data in a portable and readily usable format.
Opt-out of the use or processing of your Personal Data for profiling or targeted advertising.
Opt-out of the sale or sharing of your Personal Data.

Under certain state laws, you may also have the right not to receive discriminatory treatment for the exercise of any of these privacy rights.  We will not discriminate against you because you have exercised any of your rights.  

Certain state laws may also provide you the right to appeal our decisions regarding your rights requests if we do not timely respond to your requests or do not take action regarding your requests. To appeal our decision with respect to your request, please contact us at . Additionally, if you are a resident of the state of California, you may have a right to pursue legal action for improper handling of your Personal Data.

Submitting a Rights Request

We are required to provide you with access to your Personal Data or delete Personal Data only in response to verifiable or authenticated requests. We will compare the information you provide in your request with any information we may have in our possession in order to verify your request. We may also contact you to request additional information in relation to your request. The information you provide must match the information we have in our possession. This measure is in place to help ensure that Personal Data is not disclosed to any person who does not have the right to receive it. The information collected through this process will be used for verification purposes only. Certain state laws may limit the number of times you may make access requests in a 12-month period.

If you wish to exercise the rights listed above, and are a resident of a state that provides such privacy rights, you may submit a request by emailing , by calling us at 800-424-3573, or by using [Insert Form].  If you choose to submit your request via email, you must include “Privacy Rights Request” in the subject line and clearly provide us with the following information: what type of request you are making, your full name, email address, and physical address. You may only make one request per email.

Authorized Agent

Please note that you may authorize an agent to exercise any of these rights on your behalf by contacting us by email at . If you use an agent, we will take measures to verify your agent’s authorization similar to the verification described above for fulfilling any access or deletion requests. We may require more information to ensure proper verification of you and your agent’s identity and authorization.

Categories of Personal Data Collected and Disclosed for a Business Purpose

We collect and disclose the categories of Personal Data that are indicated in the chart below.  Note that the specific pieces of Personal Data we collect about you may vary depending on the nature of your interactions with us and may not include all of the examples listed. 

We may also collect Personal Data about you that does not directly fit within one of the categories listed above, which information is described in Information We Collect.

We share Personal Data about you with the parties listed in How We Share Your Information for business purposes, such as operational purposes and other purposes related to providing you with the services you seek from us.  For more information about the business purposes for which we disclose Personal Data, see How We Use Your Information.

Sources of Personal Data

We may collect your information from the categories of sources listed under How We Collect Your Information.

Categories of Personal Information Sold or Shared for Cross-Context Behavioral Advertising, Profiling, or Targeted Advertising

We may disclose your Personal Data for the following purposes, which are not a sale: (i) for reasons mentioned above; (ii) if you direct us to share Personal Data; (iii) to comply with your requests under applicable law; and (iv) as otherwise required or permitted by applicable law.

We do not sell Personal Data or share Personal Data about you for purposes of cross-context behavioral advertising, profiling, or targeted advertising.

Deletion Rights

You may request that we delete your Personal Data that we have collected directly from you.  Under applicable law, we may decline to delete your Personal Data under certain circumstances, for example, if we need the Personal Data to complete transactions or provide services you have requested or that are reasonably anticipated, for security purposes, for internal business purposes (including maintaining business records), to comply with law, or to exercise or defend legal claims.  Note also that we are not required to delete your Personal Data that we did not collect directly from you.  We require a reasonable or high degree of certainty that the requester is the consumer for which a deletion request is applicable, depending on the sensitivity of the Personal Data.

Sensitive Data and Sensitive Personal Information

We will not process your Sensitive Data or Sensitive Personal Information (as those terms are defined under applicable privacy law) without your prior consent. We do not sell your Sensitive Data or Sensitive Personal Information.

California’s Shine the Light Law

We do not share Personal Information as defined by California Civil Code Section 1798.83 (“Shine the Light Law”) with third parties for their direct marketing purposes absent your consent. If you are a California resident, you may request information about our compliance with the Shine the Light Law by contacting us by using the Contact information at Contact Us.  Any such request must include “California Privacy Rights Request” in the first line of the description and include your name, street address, city, state, and ZIP code.  Please note that we are only required to respond to one request per individual each year, and we are not required to respond to requests made by means other than as provided herein.

If you are a resident of a state or country that provides certain privacy rights to you, you may use the form below to exercise those rights. For purposes of this form, the term “Personal Data” includes both “Personal Information” and “Personal Data” as defined by applicable law. If your Personal Data is subject to a privacy law in your state or country, you may have certain privacy rights with regard to that information. You may have the right to:

Know, access, and confirm your Personal Data.
Delete the Personal Data we have about you, subject to exceptions under applicable law.
Correct inaccuracies in your Personal Data.
Obtain your Personal Data in a portable and readily usable format.
Opt-out of the use or processing of your Personal Data for cross-context behavioral advertising, profiling, or targeted advertising.
Opt-out of the sale of your Personal Data.

These rights are subject to exemptions under applicable law.

You may authorize an agent to make requests on your behalf. If you use an agent for any request other than an opt-out request, we will take measures to verify your agent’s authorization. We may require more information to ensure proper verification of you and your agent’s identity and authorization.