Technical Service Rep:
Windows and Doors

Reports to: Technical Service Manager

Job Overview: 

The role of a Technical Service Representative is to support our window and door fabricators, focusing on best practices in manufacturing techniques that ensure the production of excellent quality products. A “hands-on” resource working directly with our valued customers. Managing and or supporting a manufacture start-up or upgrade to a new window or door system. A resource for technical information pertaining to our products processing, certification, and performance.  

Responsibilities: 

• On-site travel to customers’ facilities.
• Generate reports summarizing visits and developing an individual action plan to improve the process and quality of products.
• Technical champion/liaison between our customers and CBP Sales and Engineering groups.
• Assist in supporting documents and information to various hardware Vendors and equipment suppliers.
• Assist in training fabricator employees on proper manufacturing of CBP systems.
• Coordinate activities associated with customer start-up and or upgrades.   

Requirements: 

• Experience or Learned knowledge in manufacturing processes.
• Experience or Learned knowledge in manufacturing processes.
• Knowledge of the window and door manufacturing industry is a plus but not required. Training will be provided.
• Candidate should be receptive to traveling and be willing and able to travel up to 50% of the time.
• Excellent communication and “people” skills – able to interact and work well in a one-on-one or group setting.
• Problem solver.
• Excellent documentation skills.
• Excellent organizational skills.
• Focused on the success of the team.
• Not required but helpful: bilingual Spanish speaking. 

This is a very rewarding opportunity that provides people with the ability to not only work with the best customer support technical teams in the industry, but to build lasting relationships networking with people all over the industry.

Job Type:
Full-time

Benefits: 

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:
5 years

Schedule:

• 8 hour shift
• Monday to Friday

Willingness to travel:
50% (Required)

Work Location:
Hybrid remote in Oakmont, PA 15139